At Baghbani.xyz, we want you to be fully satisfied with your purchase. This Return & Refund Policy outlines the terms under which you may return products and request a refund.

1. Eligibility for Returns

• You can request a return within 7 days of receiving your order.

• To be eligible, the item must be:

  • Unused, in its original condition, and packaging.

  • Accompanied by proof of purchase (order ID, invoice, or receipt).

• Certain items are non-returnable, including:

  • Live plants that have been damaged due to customer mishandling, neglect, or environmental conditions.

  • Discounted / clearance sale items.

  • Customized or special-order products.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.

• We will review your request and either:

  • Send you a replacement, or

  • Issue a full refund.

3. Return Process

1. Contact our support team at support@baghbani.xyz with your order details.

2. Our team will confirm return eligibility and provide return instructions.

3. Ship the product back to us (return shipping costs are the customer’s responsibility, unless the product was damaged/incorrect).

4. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

4. Refunds

• Approved refunds will be processed within 5–10 business days after receiving the returned product.

• Refunds will be issued via the original payment method.

• Shipping charges are non-refundable (unless the return is due to our error).

5. Exchange Policy

• Exchanges are allowed only for defective or damaged products.

• For size-based items (like pots, tools, etc.), exchanges may be possible depending on stock availability.

6. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: support@baghbani.xyz
🌐 Website: www.baghbani.xyz